Returns Policy

We do not accept return requests due to the nature of materials and the usage of the products – we would like our customers to be ensured of the hygiene of the product as these are for little kids and hence do not take any products back unless there is a transit damage. Books are also not returnable. Return requests placed after 24 hours of receiving are unfortunately non-refundable and non-exchangeable.

To be eligible for a return, you must make a video of unpacking and unboxing the product, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. 🙂

If the product is damaged

In case you receive a damaged product, please send us an email with a video of unpacking and unboxing the product received and the Order ID to finfreekid@gmail.com within 24 hours of receiving the product.  We can offer you replacement, repair, or refund.

• If you choose to get a replacement, we will pick up and replace the product free of cost.
• If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made. 

Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly.

Using coupons & offers

• Fin Free Kid coupons are applicable only on purchases made on www.finfreekid.com
• Only one coupon code may be used per order.
• Products on slashed pricing are not eligible for further discounts.
• Some coupon codes come with an expiry date; please make sure you use them before their validity expires.
• Some coupon codes exclude certain categories such as books or gift cards.